Terms & Conditions
All profits from the Tuckwell CHASE Lottery are allocated equally between the Phyllis Tuckwell Hospice and CHASE hospice care for children.
Joining Information
On receipt of your subscription payment to join the lottery, Tuckwell CHASE Lottery will send you an introduction letter advising you of your lottery membership number along with your unique lottery number. This unique lottery number is generated randomly by our membership software during the application process.
Your Payment
In return for your subscription payment your unique lottery number will be entered into the weekly draw carried out every Friday. The weekly cost of entry is £1 per lottery number paid in advance.
Payments can be made by Standing Order, Cheque, or Credit Card through the Lottery Office. If you would like to pay your lottery membership in cash, then you can do so to one of the Tuckwell CHASE Lottery Collectors should one be available in your area. To find out whether there is a collector in your area please call the Lottery Office on 01252 728411. Alternatively you can pay cash at the Lottery Office, Waverley Lane, Farnham GU9 8BL
We promise that any credit card details supplied to us for payment will be kept secure and strictly confidential. Under no circumstances do we share this information with any third party.
For standing order payments your written authority is required to set up a regular payment. Your regular payments will continue until you cancel your membership. Your standing order information will be retained for a period of three years following your final payment and will then be securely destroyed.
Tuckwell CHASE Lottery cannot accept liability for the loss or delays in any communication sent by post or e-mail, nor for any delays in the banking system.
Subscriptions to the Lottery are not eligible for Gift Aid.
Prizes and Notification
You will be notified in writing of any prize that you win within one week of the draw. A cheque for your prize amount will be sent with your notification letter.
A list of prizes can be found on our lottery leaflet and on our home page.
Winning numbers can be found on our results page and the top three numbers are published in the Farnham Herald.
Cheques are valid for 6 months from date of issue.
Entry into draws
Should you at any time wish to confirm that you have been or will be entered into a draw then please contact the Lottery Office Tel No 01252 728411 where we will be happy to help you.
Age Verification
The requirements of the Gambling Act 2005 mean that the Tuckwell CHASE Lottery has a statutory duty to verify that you are 16 years or over and are a British Citizen.
It is an offence for anyone under the age of 16 to participate in a lottery.
By submitting your request to join the lottery you are agreeing to the Tuckwell CHASE Lottery carrying out checks in any way it may deem necessary. This may include reference to credit and government agencies.
Privacy
Tuckwell CHASE Lottery promises to protect your personal data and not to misuse or share it. Unless otherwise indicated by yourself, we may occasionally send you information to keep you up to date with the work that your contributions are helping to fund.
Refund Policy
If you wish to cancel your membership you may do so at any time. Cancellations received after 15:00 on a Thursday may not be actioned until after the following draw.
Refunds can only be made in exceptional circumstances and will be at the discretion of the Lottery Manager.
Complaints
All complaints or disputes will be dealt with in accordance with our policy, a copy of which is available from the Lottery Office.
Right to Amend
Tuckwell CHASE Lottery reserves the right to amend or modify these terms and conditions without notice.
Tuckwell CHASE Lottery is a member of both the Hospice Lotteries Association www.hospicelotteries.org.uk and the Lotteries Council www.lotteriescouncil.org.uk.
Both organisations make a financial contribution on behalf of their members to the Responsibility in Gambling Trust (RIGT), an organisation set up with the sole aim of promoting and encouraging responsible gambling, www.rigt.org.uk.
Tuckwell CHASE Lottery is licensed by the Gambling Commission under the Gambling Act 2005. www.gamblingcommission.gov.uk.
Tuckwell CHASE Lottery, Waverley Lane, Farnham GU9 8BL
Tel: 01252 728411 email: office@tclottery.org.uk.